After Care

Windows & Door Maintenance

Although replacement PVCu window and door products are predominately maintenance free, the following guidelines should ensure that you receive many years of trouble free service.

Lubrication

Due to normal operation and atmospheric conditions, the moving mechanical parts of the doors and windows may require lubrication.

Keep plates, locks and hinges of both windows and doors will benefit from a light application of oil/grease to the contact area of moving parts.

As a general rule, lubrication should be required once every 12 months depending on usage.

NB: Under no circumstances attempt to dismantle any components. If you require further assistance please contact us.

Cleaning

PVCu Frames - White

Under normal circumstances the washing down of window and door profiles with diluted washing up liquid and water will suffice.  However, where more stubborn marks or a build up of atmospheric grime exist, a non-abrasive cream cleaner specially designed for PVCu profile should be used.

Apply the cleaner to the affected area using a dry clean cloth. Use sparingly applying gentle pressure in small circular motions.

Buff back to a shine.

PVCu Frames - Woodgrain

Use only diluted washing up liquid and water.

NB: Under no circumstances use any other cleaner than those advised by your supplier. Other cleaners not recommended may have an adverse effect on the surface finish of your windows.

Friction Stay Adjustment

The majority of opening windows are fitted with a friction stay which is a type of hinge that controls the opening of the window itself. This is factory set so that the window neither closes under its own weight or is overly difficult to open and close. After a period of time, the friction pad may wear making the opener loose in operation. Take a small bladed screwdriver and turn the screw by half a turn clockwise. The adjustment should be made equally to each pair of hinges. If this adjustment is insufficient then carry on turning the screw in half turn increments until the desired amount of friction is achieved. If opener is very stiff in operation, turn the screw by a quarter turn increments anticlockwise until desired result is achieved. NB: If you have difficulty in making the above adjustment, please contact us for guidance.
 

Challenger Plus Door Hinge Adjustment

Compression door hinge adjustment

Compression Door Hinge Adjustment

Compression adjustment +0.5mm/-0.5mm 5mm allen key.

Remove top cap.

Check pin alignment via mark on top of pin, if the mark is pointing towards the door sash the adjustment is in the neutral settings.

To increase compression - turn the pin so that the alignment mark is moved towards the door frame.

To reduce compression - turn the pin so that the alignment mark moves away from the frame.

Vertical door hinge adjustment

Vertical Door Hinge Adjustment

Vertical adjustment +3.0mm/0.0 5mm allen key

Remove bottom cap.

To raise the door sash rotate the vertical adjustment screw clockwise, ensure that all the other hignes are adjusted equally.

To lower the door sash rotate the vertical adjustment screw anti clockwise, ensure that all the other hinges are adjusted equally.

Lateral door hinge adjustment

Lateral Door Hinge Adjustment

Lateral adjustment +4.0mm/-4.00mm (4mm allen key)

Remove the side cover caps.

Rotate the lateral adjustment drives in the direction required, ensure that each pair of alignment marks are at the same point.

It is not recommended to fully adjust one adjuster only or one hinge only, adjustments should be made gradually aligning each pair of marks on each hinge unitl desired adjustment achieved.

Request Service

Transfer of Guarantee

The original purchaser of any product from Academy Home Improvements is entitled to the benefit of any relevant supplier's Guarantee where we (Academy) are able to obtain such benefit.

In the event that the property is sold or transferred to a new owner,  Academy will, at it's absolute discretion, allow the transfer of any remaining Guarantee, provided the products have been serviced and maintained according to the manufacturer's instructions and that no accidental or malicious damage has occurred.

Any such transfer will be subject to the following fees;

Window & Door and Roofline Contracts

1% of the Total Original Contract Value for every full year of the Guarantee remaining

Conservatory, Kitchen & Bedroom Contracts

Original Total Contract value;
Up to £10,000 - Cost is £500
Up to £15,000 - Cost is £750
£15,000 & Over - Cost is £1000

 All figures include Vat @ 20% and are subject to change without notice.

 

Why Choose Academy?

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Experienced

Over 30 years experience providing home owners a quality service

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Local to you

With stores across the south of the country, we'll never be too far away

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The safe option

All academy window installations have a 10 year guarantee!

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Great value

We offer competitive prices but do not compromise on quality